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Candles


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Frequently Asked Questions

Where do I buy your candles?
Please order candles here at our online store, or check our retail locations page to find a retailer near you.

Can I pick up my online order to avoid shipping costs?
Sorry, we no longer offer a local pick up option.

Why are your shipping charges so high?
Our shipping charges are based on real-time quotes from UPS. Their rates are weight-based, and unfortunately candles are heavy. We do not charge additional packing or handling fees. Feel free to take advantage of our free shipping offer for orders over $95.

I have a retail store. Do you sell your soy candles wholesale?
Yes, we do offer wholesale rates. If you're interested in becoming a retailer, please visit our wholesale page and upon receipt of your information we will contact you with pricing information and terms.

What do you use to scent your candles?
We use fragrance oils in all our candles that are formulated for use in soy wax. This ensures our soy candles have a great scent throw. Our customers often comment that they all smell very pure and true to form.

Do you sell any unscented soy candles?
Many of you had asked... and we listened! We now offer our travel tins, 5 oz glasses, 9 oz glasses, as well as our tealights in an unscented option.

What kind of wicks do you use?
We only use cotton, with a paper core, for all our wicks. Rest assured, absolutely no lead (or any other heavy metals for that matter) here!

My soy candle didn't last a long time. What did I do wrong?

  • Keep the wick trimmed to 1/4 inch at all times.
  • Keep it out of drafts to ensure the flame does not get too large.
  • The first time you burn your candle, you should burn it long enough so that the melt pool goes as far to the edge of the container as possible - about an hour per inch of the candle's diameter. So for instance, for a three inch round candle, you should burn it for at least three hours. This creates a memory for your candle and ensures it won't tunnel burn.

My candle isn't melting evenly. Help!
First, check to make sure the candle isn't placed in a draft. Candles will burn unevenly in a draft. Second, make sure you're burning your candle for 2-3 hours at a time. Candles will tunnel burn if they're lit for a shorter time. If you've ruled out these two possibilities, don't be too alarmed. If you're burning one of our signature glasses, especially the 5 oz size, they have the tendency to tunnel burn a little at first. Usually within 8 hours, they will even out and incorporate the wax all the way to the edge of the container. If this still doesn't address the issue, please let us know.

A neat trick most people don't know...
When extinguishing a candle, dip the wick into the liquid wax using a non-flammable instrument and pull it back up. This technique eliminates smoking so all you'll be left with is the great fragrance of your candle! Wick dippers arespecially designed just for this purpose.

 

For more information, please Contact Us

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